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Thursday, September 10, 2015

How to Email a Complaint to Customer Service- Proper Procedure and Steps

How to Email a Complaint to Customer Service


When you don't get the service you want or expect from a company, you may have to file a complaint to customer service. Every company always aims to provide better facilities to its clients. A consumer is a king of market and he is a basic success key of a company. But sometimes some circumstances occurs which create problem for a customer like defects in a product, low performance etc. Find out here what steps to take and who you should contact if you need to email a complaint to Customer Service.

How to Email a Complaint to Customer Service

How to Email a Complaint to Customer Service


To know and solve these kinds of issues, every company made customer service centre. You can complaint in this sector regarding all the problems. In this kind of situation a customer wants to communicate with the company or manufacturer and they provide this through their respective help centers. Whenever a customer decides to complaint to a company he/she always asks- How to Email his/her complaint?

One basic point that had to be kept in mind while composing an e-mail for complaining to the customer service is that, the format and composition of words should be effective and to the point. If complaint is written in proper manner then it becomes easy to execute the solution of the problem for the company.


After you buy an item or service you may experience problems with your purchase. If this happens, you have the right to complain. Here is the proper procedure or some easy steps through which you can file your complaint or query by sending an e-mail. Use these steps to get started:
  • It’s necessary to get the email address of the company’s support office.
  • The customer can obtain the e-mail address through visiting the Official Website of the product manufacturer or company or it is always given on the package of the product and in the operational logbook provided.
  • After getting the mailing address, login your personal Email ID and compose a mail in a proper manner providing:
  1. full details of what has caused you to make a complaint
  2. how you would like us to resolve your complaint
  3. your full name, address and postcode
  4. your customer reference number
  5. your phone/email contact details
  • Now send it and wait for the reply.


If this option does not work, you may seek to resolve your problem through an alternative option.

Other Beneficial Links are given below:

9 comments:

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